What Is User Experience? - It is about the 'Experience' not just the 'Usability'. The role a product plays in a persons life.
Why did Apple Improve on Blackberry? Apple thought about how the technology would fit into someones life rather than blackberry who didn't. The user experience is the totality of end user perceptions as they interact with a product or service.
So What Counts?
The Emotional Satisfaction - Taking into account the users emotional reaction to the product. You see this with mobile phones etc, people are willing to defend to support there choice of mobile phone. The user experience needs an emotional connection to make sure it fits in with your life.
Quality Of The Relationship With The Entity - The branding, if we did not support the company, the UX would not work as much.
Broadening The Interface - When we create products of interfaces we can create more successful products. The success of a product is hugely due to the design.
How Does User Experience Differ?
Dyson vs Regular Hand Dryer:
Dyson is a progressive company which is well known, showing that customers will relate to the product more.
The style of the air-blade has a more appealing look, the fact it is a much stronger dryer compared to the others.
Yahoo is cluttered compared to the minimalistic look of google. Yahoo tries to show everything, rather than looking like a search engine. This is where Google look more simplistic, they tuck the information away.
With all the information on show, does Yahoo have a more significant identity? If we don't relate to the look and information on yahoo, we will not have a affective user experience.
DISCUSSION TASK - What products or services can you think of that have significant user experience concerns? Particularly in contrast to competing products/services?
Amazon vs Ebay - UX differs from the people who are selling and buying.
Itunes vs Window Media Player - Both are usable, but have different UX.
Coke vs Pepsi - Coke seems to have more of a appeal due to how they promote themselves.
Web Browsers - Chrome syncs all bookmarks etc, making a more personal experience.
How do we bring in design elements into the User Experience?
'The creation and synchronisation of the elements that affect users'
'Design For The Wild' - Design in Context. Not just designing for aesthetic purposes, but with the mindset in where it all works together.
The application of user research in the development and production of the user interface.
User Centred Designed - design decisions based on the viewer and how they interact with the site.
Garrett's Model:
Formalised the different levels of UX and UX design, from the concrete visible to the abstract design.
Product Objectives - What does it need to do.
Content Requirements - What needs to be there and why.
Hierarchy - What bits are more important.
Navigation - The ease of use.
Sensory - The aesthetics.
Consider the model in relation to my website:
Strategy:
To inform a user in a humorous and informal way on coffee. This will be aimed at people who drink coffee on a regular basis.
Scope:
Informal but informative coffee information. To explain 'what does your coffee say about you'. To engage coffee drinkers about the types of personality and coffee they have. The coffee information will need to explain what the coffee is, what personality type is suggests as well as comments about whether this is correct or not (engage the viewers to upload to a separate page).
Structure:
Making sure the information is engaging to the target audience as well as being accessible. The items that are important are that certain viewers can go to the relevant coffee information that is interesting to them. I feel the order of the coffees do not need to have an order, as long as all are accessible. However other pages such as a upload page need to be obviously available.
Skeleton:
The navigation will need to give the viewer options. I will have a single-page website where the viewer can choose to access all information, while also having a speraeate navigation bar where the viewer can go to the specific coffee they are interested in.
Surface:
The website will need to avoid all the obvious aesthetics of a normal coffee website. I am going to avoid browns and beiges to avoid all the cliche designs. I am wanting something that shows the strong, boldness of the coffee as well as showing an informal and fun elements, maybe I could show this with the type and colour choice.
UXD METHODS: - User Research
- Persona
- Content Strategy
- Site Maps/Task Flows
- Wire Frames
- A/B Testing
USER RESEARCH: Real life user research and goals of a particular user group.
Observations, Questionnaires.
PERSONAS: Documents that describe who these people are, how they interact, there motivations and attitudes.
Photos, Key goals, Behaviours.
CONTENT/STRATEGY: Based on research and persona. What is the necessary content? What content will reflect the brand identity?
SITE MAPS/TASK FLOWS: They are the user journeys. The purpose of the website and how achievable it will be.
WIRE FRAMES: This will be all about content, structure etc. Very similar to 'scamps'.
A/B TESTING: Method of testing a variation of a system against the existing.
User Experience is a culmination of all aspects. I will need to think about how the customer will react and how they can connect with the site.
I will now need to think about how I will use these methods within my website, considering how a customer will relate to the site.
Possible Persona For My Site:
Key Goals:
- Wants to be informed by coffee behaviour
- To have a easy and informal experience on the site
Behaviours:
- Distracted by humorous and informal behaviour
- Wants to be engaged with 'coffee culture'
- Be able to read straight to the point information
I Must:
- Make sure the information is engaging
- Keep the content concise and to the point
I Must Never:
- Bombard the reader with too much text
Task Flow For My Site:
This session has definitely made me think more on how a user would interact with my site. It has helped me take into account and got me thinking deeper about the purpose, and how my target can use and manage the site. I need to think about how I will use these elements taught to use in the session such as content, navigation etc, and use these to make the most suitable user experience as possible.